Shipping & Returns
SHIPPING, INSURANCE & DELIVERY
All shipments have a processing time up of up to 10 business days, excluding holidays. Orders are shipped via USPS, Monday through Friday, excluding major holidays, when products become available.
Before we can ship your purchase, we may need to confirm your details with your card issuer. We will do our best to keep any delays to a minimum.
After an ordered is shipped you will receive a tracking number as provided by the shipping carrier. Please allow at least 12 hours for the USPS website to update itself before tracking your package.
USPS assumes all responsibility for delivering your purchase to the address provided during the check-out process. Please ensure that the correct shipping information has been entered, we are not able to replace orders shipped to an incorrect address. Should a package be returned to seller, a refund will be issued to the buyer for the purchase price, excluding shipping charges.
A tracking number will be provided in a confirmation e-mail at the time of fulfillment. If your package does not arrive, please contact us at info@savageindustriesshop.com for assistance.
INTERNATIONAL SHIPPING
We are not able to insure or track First Class International shipments. To insure an international shipment, select Priority International or Priority Express International.
Customers are responsible for any taxes and tariffs due on international shipments.
Shipping fees are non-refundable
Savage Industries reserves the right to decline any order. Each order will be reviewed before shipment and a cancellation may be made in specific cases of exceeding order limits, negative customer credit history, inconsistencies related to the provided billing and shipping address, or a requested shipping destination which we are not allowed to deliver to. If your order is declined, we will credit your account within 24-48 hours.
--------
RETURNS
We love our bag and hope that you do too! Should you want to return your bag, we accept requests for returns and exchanges within the first 45 days after your purchase. Note that our kits are non-returnable and non-exchangeable.
To qualify for a return, the item must be in its original condition. Products that have been used, damaged or altered will not be accepted for return.
Shipping costs and credit card fees are non-refundable.
Returns
Submit a return request through our return portal. https://adamsavage.com/a/returns
If you experience any issues with the return portal, please send us a message at info@savageindustriesshop.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be issued to your original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund, please contact your credit card company as it may take some time before it is officially posted. If your refund does not successfully post to your account, please send an email to info@savageindustriesshop.com.
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@savageindustriesshop.com and send your item to: Savage Industries, c/o Mafia Bags, 1590 43rd Avenue, San Francisco, CA 94122.
Gifts
We do not offer gift cards at this time. All returned items are refunded to the original form of purchase.
Shipping
Shipping costs are non-refundable.
We offer free returns in the US through our return portal. We do not offer free return shipping outside of the US.
https://adamsavage.com/a/returns
If you are plan to ship via your own carrier, please consider insuring the package for the value of your return and ship it via a trackable service. To return your product, ship it to: Mafia Bags, 1590 43rd Avenue, San Francisco, CA 94122.