Shipping & Returns
ITEMS IN PRODUCTION
We anticipate being able to ship the following new items around the following dates. These dates are subject to change.
EDC TWO Dyneema ships January 2020.
EDC TWO Red Canvas ships January 2020.
We cannot split and ship orders that include pre-order and in-stock items. All items will ship together once pre-order items are in stock.SHIPPING, INSURANCE & DELIVERY
After an order is shipped, you will receive a USPS tracking number. Please allow 12 hours for their system to update before tracking your delivery. If your package does not arrive, please contact us at email@example.com for assistance.
USPS assumes all responsibility for delivering your package to the address provided during check-out. Please ensure that the correct shipping information has been entered. We are not able to replace orders shipped to the wrong address. If an undeliverable package is returned to us, a refund will be issued for the purchase price, excluding shipping charges.INTERNATIONAL SHIPPING
Free return shipping within the US is available for bags. Free return shipping is not offered for any other products. Free return shipping is not offered outside of the US.
Visit our return portal to initiate your return request. Send us a message at firstname.lastname@example.org if you experience any issues or need additional information.
Refunds (if applicable)
To qualify for a return, the item must be in its original condition. Products that have been used, damaged or altered will not be accepted for return. Shipping costs and credit card fees are non-refundable.
If approved, your refund will be processed and a credit will be issued to the original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund, please contact your credit card company as it may take some time before it is officially posted. If your refund does not successfully post to your account, please send an email to email@example.com.
Sale items (if applicable)
Only regular priced items are refundable. Sale items cannot be refunded.
Exchanges (if applicable)
We will exchange defective or damaged items. Send us an email at firstname.lastname@example.org if your item needs to be replaced.
Returns can be processed through our return portal. https://adamsavage.com/a/returns
If you are shipping via your own carrier, we advise that you insure the package for the value of your returned items and use a trackable service. Ship your return to: Savage Industries c/o Trumpet Logistics, 1020 22nd Avenue, Oakland, CA 94606.
We do not offer gift cards at this time. All returned items are refunded to the original form of purchase.