Shipping & Returns
SHIPPING & DELIVERY
All orders have a processing time up of up to 5 business days, excluding weekends and holidays. Orders are shipped via USPS or FedEx, Monday through Friday.
Before we can ship your purchase, we may need to confirm your details with your card issuer. We will do our best to keep any delays to a minimum.
After an order is shipped, you will receive a tracking number. Please allow 12 hours for their system to update before tracking your delivery. If your package does not arrive, please contact us at email@example.com for assistance.
The shipping carrier assumes all responsibility for delivering your package to the address provided during check-out. Please ensure that the correct shipping information has been entered. We are not able to replace orders shipped to the wrong address. If an undeliverable package is returned to us, a refund will be issued for the purchase price, excluding shipping charges.INTERNATIONAL SHIPPING
International customers are responsible for all taxes, tariffs and customs fees. EU customers will be responsible for VAT and duties upon receipt. These fees are not included in your purchase.
1st Class International shipping is not insured unless added to your order. You can add insurance for international shipping on the cart page prior to checkout.
Lost or damaged packages shipped via 1st Class International without insurance cannot not be traced, replaced or refunded. Tracking information for 1st Class International shipments may not be available for your destination.
Delivery estimates for international shipping reflect when your package departs US customs, not final delivery in the destination country.
We love our products and hope that you do too! Should you want to return your purchase, we accept returns within 45 days from the date of order. Kits and printed plans are non-returnable/non-exchangeable.
Free return shipping within the US is available only for bags and aprons. Free return shipping is not offered for any other products. Free return shipping is not offered outside of the US.
Visit our return portal to initiate your return request. Send us a message at firstname.lastname@example.org if you experience any issues or need additional information.
Refunds (if applicable)
To qualify for a return, the item must be in its original condition. Products that have been used, damaged or altered will not be accepted for return. Shipping costs and credit card fees are non-refundable.
If approved, your refund will be processed and a credit will be issued to the original method of payment.
Late or missing refunds (if applicable)
If your refund does not successfully post to your account, please send an email to email@example.com to confirm that it was processed.
Sale items (if applicable)
Only regular priced items are refundable. Sale items cannot be refunded.
We do not offer exchanges. We will repair or exchange defective or damaged items. Send us an email at firstname.lastname@example.org if your item needs to be repaired or replaced.
Returns can be processed through our return portal. https://adamsavage.com/a/returns
If you are shipping via your own carrier, we advise that you insure the package for the value of your returned items and use a trackable service. Ship your return to: Savage Industries c/o GrowthJet, 365 Swift Avenue, South San Francisco, CA 94080.
International returns must include Harmonized Tariff Code 9801.00.10. Any duty charges collected for an international return that did not include the proper documentation will be deducted from the purchase total.
We do not offer gift cards. All returned items are refunded to the original form of purchase.
ITEMS IN PRODUCTION
Pre-order shipping estimates are subject to change.
We cannot split orders that include pre-order and in-stock items. All items will ship together once pre-order items are in stock.