Shipping & Returns
SHIPPING & DELIVERY
All orders have a processing time of up to 5 business days, excluding weekends and holidays. Orders are shipped Monday through Friday.
Before we can ship your purchase, we may need to confirm your details with your card issuer. We will do our best to keep any delays to a minimum.
After an order is shipped, you will receive a tracking number. Please allow 12-24 hours for the carrier's system to update before tracking your delivery. If your package does not arrive, please contact us at info@savageindustriesshop.com for assistance.
The shipping carrier assumes all responsibility for delivering your package to the address provided during check-out. Please ensure that the correct shipping information has been entered. We are not able to replace orders shipped to the wrong address. If an undeliverable package is returned to us, a refund will be issued for the purchase price, excluding shipping charges and restocking fees.
INTERNATIONAL SHIPPING
International orders are shipped via a combination of large carriers (UPS, USPS, FedEX) and smaller regional ‘last mile’ carriers.
There are 2 types of international shipping; DDU and DDP. DDU covers the cost of shipping the order. It does not include the duties/taxes applicable to the customer’s country. Duties/Taxes are payable upon delivery and are the responsibility of the customer. DDP includes applicable duties and taxes but comes at a higher cost to ship. Due to the size of some of our products, DDP may not be an available shipping option upon checkout. There are instances where your DDU order can be upgraded to DDP with an additional cost. Please contact us at info@savageindustriesshop.com if you would like to upgrade to DDP shipping.
Delivery estimates for international shipping reflect when your package departs US customs, not final delivery in the destination country.
Shipping fees are non-refundable
Savage Industries reserves the right to decline any order. Each order will be reviewed before shipment and a cancellation may be made in specific cases of exceeding order limits, inconsistencies related to the provided billing and shipping address, or a requested shipping destination which we are not allowed to deliver to. If your order is declined, we will credit your account within 24-48 hours.
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RETURNS
We love our products and hope that you do too! Should you want to return your purchase, we accept returns within 45 days from the date of order. Kits, printed plans and digital files are non-returnable/non-exchangeable.
Free return shipping within the US is available bags and aprons only with one exception. If you purchase different size aprons to try them on and then return one, you will either need to purchase a shipping label or we can provide one. The cost of the shipping label will be deducted from your refund. There will also be a restocking fee of up to $20. The restocking fee helps to cover the fulfillment and return fees charged to us by the fulfillment center. If you have a question on sizing please email us at info@savageindustriesshop.com.
Free return shipping is not offered for any other products. Free return shipping is not offered outside of the US. For other items, you can choose to purchase your own shipping label or we can provide one. The cost of the shipping label will be deducted from your refund.
Send us a message at info@savageindustriesshop.com to initiate a return and request a RMA and a shipping label as applicable.
International returns must include Harmonized Tariff Code 9801.00.10. Any duty charges collected for an international return that did not include the proper documentation will be deducted from the purchase total.
Refunds (if applicable)
To qualify for a refund, the item must be in its original condition. Products that have been used, damaged or altered will not be eligible for a refund. Shipping costs and credit card fees are non-refundable.
Please note that it can take 2-3 weeks for your return to be processed by our warehouse returns team. You will be notified when the return has been completed and If approved, your refund will be processed and a credit will be issued to the original method of payment.
Late or missing refunds (if applicable)
If your refund does not successfully post to your account, please send an email to info@savageindustriesshop.com to confirm that it was processed.
Sale items (if applicable)
Only regular priced items are refundable. Sale items cannot be refunded.
Exchanges
Generally, we do not offer exchanges although we do assess exchanges on a case by case basis. Exchanges may be subject to a restocking fee and shipping charges. Print-on-demand items such as t-shirts, hoodies, puzzles, mugs and posters may not not be exchanged. We will repair or exchange defective or damaged items including misprints on print-on-demand items. Send us an email at info@savageindustriesshop.com if your item needs to be repaired or replaced.
If you are shipping via your own carrier, we advise that you insure the package for the value of your returned items and use a trackable service. Ship your return to: Shipmonk / SI2, LLC, 6010 Cajon Blvd, San Bernardino, CA 92407. Please include the RMA number if one has been provided.
Gift Cards
We do not offer gift cards at this time. All returned items are refunded to the original form of purchase.
ITEMS IN PRODUCTION
Pre-order shipping estimates are subject to change.
We cannot split orders that include pre-order and in-stock items. All items will ship together once pre-order items are in stock.
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