Shipping & Returns

Pre-order shipping estimates are subject to change.

We cannot split orders that include pre-order and in-stock items. All items will ship together once pre-order items are in stock.

SHIPPING & DELIVERY

All orders have a processing time up of up to 5 business days, excluding weekends and holidays. Orders are shipped via USPS or FedEx, Monday through Friday.

Before we can ship your purchase, we may need to confirm your details with your card issuer. We will do our best to keep any delays to a minimum. 

After an order is shipped, you will receive a tracking number. Please allow 12 hours for their system to update before tracking your delivery. If your package does not arrive, please contact us at info@savageindustriesshop.com for assistance.

The shipping carrier assumes all responsibility for delivering your package to the address provided during check-out. Please ensure that the correct shipping information has been entered. We are not able to replace orders shipped to the wrong address. If an undeliverable package is returned to us, a refund will be issued for the purchase price, excluding shipping charges.

INTERNATIONAL SHIPPING

International orders are shipped via FedEx, USPS Priority International or Priority Express International or First Class International.

Customers are responsible for any taxes, fees and tariffs due on international shipments.

Savage Industries reserves the right to decline any order. Each order will be reviewed before shipment and a cancellation may be made in specific cases of exceeding order limits, inconsistencies related to the provided billing and shipping address, or a requested shipping destination which we are not allowed to deliver to. If your order is declined, we will credit your account within 24-48 hours. 

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RETURNS

We love our products and hope that you do too! Should you want to return your bag or apron, we accept returns within 45 days from the date of purchase. Kits and printed plans are non-returnable/non-exchangeable. 

Free return shipping within the US is available for bags and aprons. Free return shipping is not offered for any other products. Free return shipping is not offered outside of the US. 

Visit our return portal to initiate your return request. Send us a message at info@savageindustriesshop.com if you experience any issues or need additional information.

https://adamsavage.com/a/returns

Refunds (if applicable)
To qualify for a return, the item must be in its original condition. Products that have been used, damaged or altered will not be accepted for return. Shipping costs and credit card fees are non-refundable.

If approved, your refund will be processed and a credit will be issued to the original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund, please contact your credit card company as it may take some time before it is officially posted. If your refund does not successfully post to your account, please send an email to info@savageindustriesshop.com.

Sale items (if applicable)
Only regular priced items are refundable. Sale items cannot be refunded.

Exchanges
We do not offer exchanges. We will repair or exchange defective or damaged items. Send us an email at info@savageindustriesshop.com if your item needs to be repaired or replaced.

Returns can be processed through our return portal. https://adamsavage.com/a/returns

If you are shipping via your own carrier, we advise that you insure the package for the value of your returned items and use a trackable service. Ship your return to:  Savage Industries c/o GrowthJet, 365 Swift Avenue, South San Francisco, CA 94080.

International returns must include Harmonized Tariff Code 9801.00.10. Any duty charges collected for an international return that did not include the proper documentation will be deducted from the purchase total. 

Gift Cards
We do not offer gift cards. All returned items are refunded to the original form of purchase.