Shipping & Returns

ITEMS IN PRODUCTION

We anticipate being able to ship the following new items around the following dates. These dates are subject to change. 

EDC TWO Dyneema ships January 2020. 

EDC TWO Red Canvas ships January 2020.

Patch designs shipping the week of December 16th: Savage Logo, Camping, Cables, Glasses, Bottle, Plane, Beach, Shopping, Sewing, Making and Painting. 

We cannot split orders that include pre-order and in-stock items to be shipped separately. All items will ship together once pre-order items are in stock.

SHIPPING, INSURANCE & DELIVERY

All orders have a processing time up of up to 10 business days, excluding weekends and holidays. Orders are shipped via USPS, Monday through Friday.

Before we can ship your purchase, we may need to confirm your details with your card issuer. We will do our best to keep any delays to a minimum. 

After an order is shipped, you will receive a USPS tracking number. Please allow 12 hours for their system to update before tracking your delivery. If your package does not arrive, please contact us at info@savageindustriesshop.com for assistance.

USPS assumes all responsibility for delivering your package to the address provided during check-out. Please ensure that the correct shipping information has been entered. We are not able to replace orders shipped to the wrong address. If an undeliverable package is returned to us, a refund will be issued for the purchase price, excluding shipping charges.

INTERNATIONAL SHIPPING

We are not able to insure or track First Class International shipments. To insure an international shipment, select Priority International or Priority Express International. Lost or damaged items shipped via First Class International will not be replaced or refunded.

Customers are responsible for any taxes, fees and tariffs due on international shipments.

Savage Industries reserves the right to decline any order. Each order will be reviewed before shipment and a cancellation may be made in specific cases of exceeding order limits, inconsistencies related to the provided billing and shipping address, or a requested shipping destination which we are not allowed to deliver to. If your order is declined, we will credit your account within 24-48 hours. 

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RETURNS

We love our bag and hope that you do too! Should you want to return your bag, we accept returns within 45 days from the date of purchase. Kits and printed plans are non-returnable/non-exchangeable. 

Free return shipping within the US is available for bags. Free return shipping is not offered for any other products. Free return shipping is not offered outside of the US. 

Visit our return portal to initiate your return request. Send us a message at info@savageindustriesshop.com if you experience any issues or need additional information.

https://adamsavage.com/a/returns

Refunds (if applicable)
To qualify for a return, the item must be in its original condition. Products that have been used, damaged or altered will not be accepted for return. Shipping costs and credit card fees are non-refundable.

If approved, your refund will be processed and a credit will be issued to the original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund, please contact your credit card company as it may take some time before it is officially posted. If your refund does not successfully post to your account, please send an email to info@savageindustriesshop.com.

Sale items (if applicable)
Only regular priced items are refundable. Sale items cannot be refunded.

Exchanges (if applicable)
We will exchange defective or damaged items. Send us an email at info@savageindustriesshop.com if your item needs to be replaced.

Returns can be processed through our return portal. https://adamsavage.com/a/returns

If you are shipping via your own carrier, we advise that you insure the package for the value of your returned items and use a trackable service. Ship your return to:  Savage Industries c/o Trumpet Logistics, 1020 22nd Avenue, Oakland, CA 94606.

Gift Cards
We do not offer gift cards at this time. All returned items are refunded to the original form of purchase.